My in-house financing plan defaulted. What are my options?

You can view your defaulted plan at partial.ly/login under 'Other Payment Plans'.

You will see the option to pay the remaining balance due on the plan.

I cannot pay the remaining balance in full. Can I restart my original payment schedule?

Yes. In order to reopen your plan with the original payment schedule, any missed payments will need to be processed. Please contact OneStop Billing Team or Partial.ly Support  when you are ready to process all missed payments.

I cannot pay my missed payments and need an extension.

If you are unable to pay the missed payments and would like different payment terms, please directly contact OneStop Billing Team. Only OneStop is authorized to make alterations to their plans, such as changing the plan's payment schedule.

My plan defaulted because I need lower payments or a different schedule.

If you need different payment terms, please directly contact OneStop Billing Team. Only OneStop is authorized to make alterations to their plans, such as changing the plan's payment schedule.

My plan defaulted because I need to use a different payment method.

If you need to use a new payment method, please update your payment method in the In-House Financing customer portal. Once updated, please contact OneStop Billing Team or Partial.ly Support for assistance in reopening your plan.

I don't want the goods or services associated with my defaulted plan. How do I cancel the order and get a refund?

You will need to directly contact OneStop Billing Team. Only the merchant is authorized to cancel payment plans and process refunds.

Partial.ly Support won't reopen my plan. Why?

We require you to contact us directly to have your plan reopened. If you reached out to Partial.ly Support, they will instruct you to contact OneStop Northwest, along with the our contact info.