A Virtual Private Network (VPN) allows you to securely access your company’s internal network and resources when working remotely. This ensures that sensitive data is encrypted and protected from unauthorized access.

Follow the steps below to connect to your company VPN, along with common troubleshooting tips.

✅ What You Need Before Connecting

Before you begin, make sure you have:

• Your VPN username and password (provided by your IT administrator)

• The correct VPN server address

• Any required VPN client software (Cisco AnyConnect, FortiClient, OpenVPN, Windows built-in VPN, etc.)

• Admin approval if connecting from a personal device

✅ 1. Install the Required VPN Client

Your organization may use one of the following:

Common VPN Clients

• Cisco AnyConnect

• FortiClient VPN

• OpenVPN Connect

• WireGuard

• SonicWall Mobile Connect

If your company uses a built-in Windows or macOS VPN, no additional software may be required.

Your IT team should provide the correct installer or download link.

✅ 2. Open the VPN Application

Once installed:

• Launch the VPN app from your Start Menu, Applications folder, or system tray.

• Make sure you have a stable internet connection before proceeding.

✅ 3. Enter Your Server Address

In the VPN connection field, enter the server information given by your organization:

Example format:

vpn.yourcompany.com

Do not use a generic VPN server — only the company-approved server will work.

✅ 4. Log In with Your Credentials

Enter your:

• VPN username

• Password

• MFA code (if enabled — many businesses require this for security)

Click Connect or Sign In.

✅ 5. Wait for the Secure Connection to Establish

You will typically see:

• A success notification

• A “Connected” status

• A lock icon in your taskbar or menu bar

At this point, your device is securely connected to your company network.

💼 Using the VPN Once Connected

After connecting, you may now be able to:

• Access internal servers

• Connect to shared drives

• Use remote desktop applications

• Reach company-only websites or apps

• Access internal phone or VoIP tools

Some companies route all traffic through the VPN, while others only route work-related traffic (split tunneling).

🛠️ Troubleshooting Common VPN Issues

1. Incorrect Username or Password

Double-check your credentials. If your password recently changed, you may need to update it in the VPN client.

2. MFA Code Not Working

If using an authenticator app:

• Ensure your phone’s date/time settings are automatic

• Confirm you’re inputting the most recent code

If MFA is locked, submit a support ticket.

3. Unable to Reach the VPN Server

Possible causes:

• Internet outage

• Blocked firewall settings

• Server maintenance

• Incorrect server address

Test your internet and verify the server URL.

4. VPN Connects but You Cannot Access Network Resources

This may indicate:

• DNS issues

• Split tunneling configuration problems

• Permission restrictions

• Network routing conflicts

Restart your VPN connection. If it persists, contact support.

5. Slow Internet While Connected

VPN traffic may slow down speeds depending on:

• Server load

• Your provider’s connection quality

• Encryption overhead

If performance is unacceptable, notify IT.

🔒 Best Practices for Secure VPN Use

To ensure a secure remote work environment:

• Avoid connecting from public Wi-Fi without VPN and MFA

• Keep your device fully updated

• Do not share your VPN credentials

• Disconnect the VPN when not in use

• Use company-approved antivirus and security tools

• Report unusual errors or login attempts immediately

📞 Need Help With VPN Access?

Our team can help with installation, configuration, and troubleshooting.