How to Submit a Support Ticket to OneStop Northwest

How to Submit a Support Ticket to OneStop Northwest

If you’re experiencing an issue or need technical assistance, submitting a support ticket is the fastest way to get help from our team. Our support portal allows you to track requests, communicate with technicians, and receive updates in real time.

Follow the steps below to submit your ticket.

✅ Step 1: Go to the OneStop Northwest Support Portal

Open your browser and navigate to:
https://support.onestopnw.com

You’ll be taken to our secure customer support platform.

✅ Step 2: Sign In or Create an Account

You will see two options:

If you already have an account:

  1. Click Sign In.

  2. Enter your email and password.

  3. Click Login to access your dashboard.

If this is your first time:

  1. Click Sign Up or Register (label may vary).

  2. Enter your name, work email, and password.

  3. A verification email will be sent to you.

  4. Click the verification link and log in.

Note: Using your work email helps us identify your company and streamline support.

✅ Step 3: Click “Submit a Ticket”

Once logged in, look for a button or menu option labeled:

  • Submit Ticket

  • New Ticket

  • or Create Support Request

This opens the ticket submission form.

✅ Step 4: Fill Out the Ticket Form

Provide as much detail as possible so our technicians can quickly diagnose the issue.

You will be prompted to enter:

1. Subject

A short title describing your issue.
Example: “Cannot connect to company Wi-Fi”

2. Department or Category

Choose the option that best matches your issue (ex: IT Support, Email Issues, Hardware, Software, Networking).

3. Description

Explain the issue clearly, including:

  • What you were doing when the issue occurred

  • Any error messages

  • How long the issue has been happening

  • Whether it affects one person or multiple users

4. Attachments (Optional but recommended)

Upload screenshots, documents, or photos to help us troubleshoot faster.

✅ Step 5: Submit Your Ticket

Once the form is complete:

  1. Click Submit or Create Ticket.

  2. You’ll receive an automatic confirmation email with your ticket number.

  3. Our support team will review your request and respond shortly.

✅ Step 6: Track Your Ticket Status

You can view updates at any time by logging into your account and checking:

  • Open Tickets

  • In Progress

  • Resolved Tickets

You can also reply directly within the ticket to provide additional information or ask questions.

📌 Tips for Faster Support

  • Include screenshots of error messages when possible.

  • Share any recent changes (new software, password update, new device).

  • Let us know the urgency: Is work blocked or just inconvenienced?

  • Mention if your entire team is affected.


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