IT & Tech Support
How to Run Updates on Windows or macOS Safely
eeping your computer updated is one of the most important steps you can take to protect your business from security threats, software issues, and performance problems. Both Windows and macOS release regular updates that include: Security patches Bug ...
Understanding Antivirus Alerts and What to Do
Modern antivirus and endpoint protection tools monitor your system for suspicious files, unsafe websites, unusual behavior, and malicious activity. When a threat is detected, your antivirus displays an alert — but not all alerts require the same ...
Backing Up Files with OneDrive, SharePoint, Zoho WorkDrive, or Google Drive
Keeping your business files backed up is essential to preventing data loss due to hardware failures, accidental deletion, malware, or other disruptions. OneStop Northwest supports several cloud storage platforms including Microsoft OneDrive, ...
How to Connect to Your Company VPN
A Virtual Private Network (VPN) allows you to securely access your company’s internal network and resources when working remotely. This ensures that sensitive data is encrypted and protected from unauthorized access. Follow the steps below to connect ...
Basic Cybersecurity Best Practices for Small Businesses
Cybersecurity threats are no longer limited to large corporations — small businesses are now prime targets because attackers assume security measures are weaker. By following essential best practices, your organization can significantly reduce the ...
How to Protect Your Business from Phishing Emails
Phishing emails are one of the most common cybersecurity threats facing businesses today. These messages attempt to trick users into sharing sensitive information, clicking malicious links, or downloading harmful attachments. Understanding how to ...
How to Reset Your Business Email Password
If you're unable to sign in to your business email or need to update your password for security reasons, follow this guide to reset or change your password safely. The steps below apply to Microsoft 365, Google Workspace, and Zoho Mail, all of which ...
Troubleshooting Slow Internet or Network Connectivity
If your internet connection feels slow, unstable, or keeps dropping, follow the steps in this guide to diagnose and resolve common issues before submitting a support ticket. These steps help rule out basic causes and speed up the resolution process. ...
How to Submit a Support Ticket to OneStop Northwest
If you’re experiencing an issue or need technical assistance, submitting a support ticket is the fastest way to get help from our team. Our support portal allows you to track requests, communicate with technicians, and receive updates in real time. ...